FAQ’s

Where do you ship?

Most of our shipments are throughout Canada, but we also ship to the U.S. and internationally. We ship to specialty retailers, wholesalers, department stores, large ‘box’ stores, grocery stores, libraries and university bookstores. We ship to wherever your customers are and there's a good chance we are already going there today.

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What shipping methods do you use?

GTW takes advantage of a strong group of preferred carriers for small package, LTL and full truckloads, to provide our clients with the best mix of service at competitive prices.

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How do our customers place their orders?

We can accept your orders in many ways – phone, fax, EDI, sales rep or via our on-line Customer Ordering service.  The on-line service allows your customers to order easily and quickly and track their orders in a secure and convenient manner.

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How quickly do you ship our orders?

Orders are typically shipped within 48 hours of generating them for order selection.  We can accommodate other schedules that allow you to service your customers in a cost effective manner.  Our flexible approach allows us to successfully respond to “Rush” orders as well.

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What information do I have access to?

As a fulfillment client, you will be provided with secure on-line access to view and report on all of your transactional data including orders, sales, inventory and accounts receivable.  Our proprietary Client  Reporting tools provide a high level of flexibility and ease so you can access the information you want, when you want it, in the format you want.

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Can you provide sales and marketing support for my product?

If you are looking for a complete sales, marketing and distribution solution in Canada, you might consider a partnership with our “sister” company GPI.  This distribution option can be explored further at georgetownpublications.com.

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Do you distribute product other than books?

Yes!  Although we built our reputation for excellence in the book industry, we are fully capable of providing distribution services for most products.  Aside from books, we currently distribute other goods including calendars, toys, CD’s and DVD’s.

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How do I get a quote for services?

It's easy, just Contact Us.  We’ll get to know all we can about your business so that we can offer you our best solution.

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How can I become a supplier to GTW?

We are always looking to partner with quality providers that add value to our clients’ experience.  If you think you can add value to our service, please Contact Us.

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